SIM Swap

A SIM swap moves your current PureTalk phone number and service from your existing SIM to a new physical SIM or eSIM.

Once the new SIM is activated, your previous SIM is deactivated and can no longer be used for service.

When a SIM swap is requested, you’ll receive a text message with an approval link on the phone number the SIM swap is being performed on. To confirm and complete the process, simply click the link and select Proceed.

If you did not request a SIM swap, you can cancel it directly through the link and contact Customer Support at (877) 820-7873 for help.

If you’re unable to receive the text message, don’t worry — your SIM swap will automatically complete within 30–60 minutes after the request was submitted.

We are required to provide immediate notice when a SIM swap is requested for your phone number, and customers are required to approve the request to help prevent fraud. This approval step adds important protection from scams and helps keep your PureTalk service secure.

Activating a replacement SIM or SIM swap can only be performed by a PureTalk agent. You may reach out to Customer Support at (877) 820-7873. If possible, please call using a different phone, since some steps in the process may require your device to be turned off or restarted, which could end your call.