Plans, Phones, & Services
Plans, Phones, & Services
Yes. PureTalk supports iMessage and FaceTime between compatible Apple devices at no additional charge. Both services require a Wi-Fi or mobile data connection, and standard data usage applies.
Of course! PureTalk offers a great selection of the latest iPhones and Androids. Visit our Shop Phones page to view devices currently available for purchase.
Yes! You can switch to a different device as long as it is unlocked and compatible with PureTalk’s network.
You can browse available devices on our Shop Phones page. If you're an existing customer, log in to your Account Portal before purchasing a device.
If you plan to purchase a device elsewhere or use one you already own, check its compatibility using our Compatibility Checker.
Once you use all the high-speed data included with your plan, your data speeds will be reduced until your monthly plan renews. You will not be charged any data overage fees.
If you need more high-speed data before your next bill date, log in to your Account Portal and purchase additional data from the Add-Ons page. If you regularly use all your high-speed data, you can upgrade your plan through the Account Portal at any time.
Access to 5G speeds requires a 5G-capable device and available 5G coverage. Availability, coverage, and speeds may vary.
All PureTalk plans include high-speed data with access to 5G where available. Once you use the high-speed data included with your plan, your data access will continue at reduced speeds until your plan renews on your monthly billing date. You will not be charged data overage fees.
Access to 5G requires a 5G-capable device and available 5G coverage. Availability, coverage, and speeds may vary.
Yes. All PureTalk plans include unlimited talk and text, with varying amounts of high-speed data and access to 5G where available.
Our $44.99, $55.99, and $64.99 plans include unlimited talk, text, and data with 50 GB of high-speed data. After you use 50 GB, your data will continue at reduced speeds until your monthly plan renews.
Access to 5G speeds requires a 5G-capable device and available 5G coverage. Availability, coverage, and speeds may vary.
Each line has its own data allowance, and usage is calculated separately. Data is not shared between lines. Since PureTalk allows you to mix and match plans, you can choose the best plan for each family member’s needs.
To view usage for each line, log in to your Account Portal and select Plan. Your remaining balances are current, but detailed usage may take up to 72 hours to appear.
You can purchase a device from PureTalk or bring your own unlocked, compatible device. Select Shop Phones to view the devices PureTalk currently has available.
If you are an existing customer ordering an upgrade, replacement, or device for a new line of service, log in to your Account Portal before completing your purchase.
Yes! PureTalk supports Wi-Fi Calling on Apple devices. While Wi-Fi Calling generally works on newer Android devices, we cannot guarantee it will be available on all Android models.
Yes, PureTalk supports mobile hotspot, also known as tethering. This feature is automatically enabled for all iPhone users. However, we cannot guarantee availability for all Android users, as some carrier-branded phones may have this feature blocked. Android users may need to contact Customer Support by dialing 611 from your PureTalk phone or calling (877) 820-7873 to inquire about enabling the mobile hotspot feature.
Yes! PureTalk offers device protection plans through Allstate, starting at just $4 per month per device. The monthly cost is based on the value of the device you want to protect. You can add Allstate protection to any working phone, whether it's new or older. Benefits include same-day repairs in most areas, free shipping for mail-in repairs, 24/7 online claims, and worldwide coverage. Please visit out Device Protection page to learn more.
PureTalk currently only supports Apple Watch on select plans. We cannot guarantee service or support for other smart watches.
PureTalk does not currently match prices on purchases or service.
Videos can stream in up to 1080p HD. Actual video quality and loading speeds may vary based on signal strength.
Tethering, or using your mobile device as a hotspot, allows other devices to connect to your phone and access the internet through your cellular network. This process uses the hotspot data included in your plan, not your regular mobile data.
While PureTalk does not offer family plans, you can have multiple lines on one account and mix and match plans for each line. This ensures you only pay for what you need.
Most phones are capable of using the internet while on a phone call. However, it depends on your device.
No, PureTalk does not have service contracts. You can cancel at any time for any reason.
Yes! PureTalk proudly offers eligible military personnel and first responders a 20% discount on service. Visit our Military & First Responder Discount page to learn more.
PureTalk does not currently offer parental controls.
Currently, PureTalk does not have any physical store locations. By operating without traditional brick-and-mortar stores, we’re able to keep our prices lower and pass those savings along to you! To switch to PureTalk just give us a call at (877) 820-7873 or continue viewing our website.
Yes, you can make video calls as long as your device allows it.
No. PureTalk is a mobile wireless provider and does not offer landline service.
However, you may transfer your existing landline number to a compatible PureTalk device and use it as a Second Number with a qualifying plan.
To change your voicemail password, simply call your voicemail box and follow the voice prompts.
If you can’t access your voicemail or need to reset your password, log in to your PureTalk Account Portal.
From there:
Go to the Plan tab.
Select the Line you want to reset from the dropdown.
Click Reset Voicemail.
After resetting, call your voicemail box again to set up your new password. Don’t worry — this process won’t delete any new or saved voicemails messages.
Absolutely! First, you will need to obtain your account number and transfer PIN from your current carrier. These can be found in your online account, by calling your carrier, or possibly an old bill statement. Do not cancel your current service before you sign up with PureTalk. We will handle the number transfer during the activation process.
The steps to swap your number between phones depends on the type of SIM you're using.
If you have a physical SIM, just remove it from your current phone and insert it into your new one while it is turned off — once you turn the new phone back on, your number and PureTalk wireless service will move automatically. If you need a replacement physical SIM, you may log in online to your Account Portal and click Upgrades to place an order for a replacement. You may also contact Customer Support to order your replacement SIM.
If your phone uses an eSIM, or your new device is eSIM compatible, please contact Customer Support for assistance. You can call 611 from your PureTalk phone or dial (877) 820-7873 from any other phone, and our team will help you transfer your number. If possible, please call using a different phone, since some steps in the process may require your device to be turned off or restarted, which could end your call.
PureTalk cannot block calls or texts from specific numbers. However, you can often manage this in your device's settings. Additionally, there are apps with the ability to automatically block calls from telemarketers and other unwanted sources.
Yes! Most unlocked phones are compatible with PureTalk’s network. To confirm your phone is compatible, use the Compatibility Checker on our Plans page.
The Compatibility Checker cannot verify if your phone is unlocked. You may be able to check its lock status in your device settings.
iPhone: Go to Settings > General > About, then look for Carrier Lock. If you see “No SIM Restrictions,” your iPhone is unlocked.
Android: Menu options vary by device. Go to Settings and select Connections or Network & Internet. Then, select Mobile Networks or More Connection Settings and look for Network Lock Status. If you see “Unlocked,” your device is unlocked.
If you cannot find this information or are still unsure, please contact your current carrier to confirm.
Recycle your old wireless phone — free
PureTalk has partnered with Green Squared to make it easy to responsibly recycle your used phone, tablet, or other device. It's free — shipping and recycling included, no purchase necessary.
Ready to recycle your device?
Request your free shipping label directly from Green Squared to get started.
You'll be directed to Green Squared Free Cell Phone and Portable Electronics Recycling & Buyback , PureTalk's recycling partner, to complete your request.