Skip to Content
PureTalk
0
PureTalk

Plans, Phones & Services

Plans, Phones & Services

iPhone to iPhone iMessages and FaceTime are supported on PureTalk. However, data is required to use these services. Yes! You can view our phones on our website under Shop Phones. Absolutely! Just dial 611 from your PureTalk phone.

PureTalk does not practice congestion-based data de-prioritization. That means your speeds will not be reduced simply because the network is busy — you are never queued behind other customers during peak usage periods.

Please note that this is separate from our usage-based speed management policy: once you use your plan’s high-speed data allotment, speeds are reduced for the remainder of your billing cycle regardless of network conditions.

 The cost of service will depend on which plan you choose and the number of lines you have. Currently, our plans start at $24.99 and go up to $64.99 depending on how much data you need. PureTalk calculates all usage per line. To view usage for each line, log into MY ACCOUNT. You can purchase a device from PureTalk Shop Phones pages or bring your own unlocked and GSM compatible phone. We now support Wi-Fi calling on most Apple devices. Wi-Fi calling will work on most newer Android devices but cannot be guaranteed to work on all Android devices. Yes! We do support mobile hotspot from your cell phone. This feature is automatically turned on for all iPhone users. However, we cannot guarantee access to this feature for all Android users and some carrier-branded phones will have this feature blocked. Android users will need to contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone to inquire about turning on mobile hotspot. We cannot guarantee service/support for Apple Watch at this time. However, other customers have reported the GPS only version of the Apple Watch functions normally, and the GPS + Cellular version of the Apple Watch functions normally when it is near your cell phone but not at long range distance apart from your phone. We cannot guarantee service/support for Smart Watches. However, you can try our Trial SIM kit on Amazon to see if it will work for your device. PureTalk does not currently match prices on purchases or service. Videos stream at 1080p (HD quality). PureTalk service works in the United States only and will not work if you are visiting any other country. If you want to make a call from the US to another country, you will need to contact Customer Service to purchase an International PIN. While PureTalk does not offer family plans, you can have multiple lines on one account and mix and match plans for each line. This ensures you only pay for what you need. Most phones are capable of using the internet while on a phone call. However, it depends on your device. No, there are no contracts at PureTalk! You can cancel at any time. PureTalk offers a 20% discount to active-duty military, Veterans, and first responders. Please contact Customer Support at (877) 820-7873 for assistance. This discount cannot be stacked with the Multi-Line discount. You will receive whichever discount is the greater amount. PureTalk does not currently offer parental controls. Currently, there are no PureTalk store locations. We only offer online ordering. That's part of the reason how we can keep our prices so low! Yes, you can make video calls as long as your device allows it. PureTalk is a mobile wireless service and does not offer landline services. It's easy! Just order a SIM card on our website, puretalk.com or by calling Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone. If you are an existing customer, just log into MY ACCOUNT and choose to add a line on the plan tab. PureTalk does not have the capability to transfer your address book to your new device. However, if you save the information to your phone and ensure that your device is backed up, you should not lose your contacts. You can log in to MY ACCOUNT and select the line you would like to reset the voicemail for. You can also contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone. Yes! All plans include voicemail, caller ID, call forwarding, conferencing, and call waiting. We sure hope so! You will first need to check with your current carrier to see if your phone number is eligible to move ('port') to PureTalk. Your carrier can also unlock your device as long as it is not tied to an existing contract or payment plan. Your current service provider will need to give you your account number and PIN/password, or you may be able to get these details through your online account or an old bill statement. Once you have confirmed that your number is eligible to move, you can start the transfer process through our online activation process. It's simple! Simply remove your SIM card from your existing phone and place it into the new one. PureTalk does not have the capability to block calls and texts from specific numbers. However, you may be able to do this in the settings of your device. There are also apps available that can automatically block calls from telemarketers, etc. Yes, just make sure it's a compatible unlocked GSM phone.