Policies, Warranties, Returns, & Cancellations
Policies, Warranties, Returns, & Cancellations
We're sorry to see you go, but we understand sometimes things change. To cancel your account, contact Customer Support by dialing 611 from your PureTalk phone or by calling (877) 820-7873.
To cancel a purchase, please contact our Customer Support department by dialing 611 from your PureTalk phone or by calling (877) 820-7873.
We’re sorry to see you go, but we understand your needs may change.
To cancel your service, call Customer Support at 611 from your PureTalk phone or (877) 820-7873.
If you only need to suspend your service temporarily, follow these steps:
Log in to your Account Portal.
Select Plan.
Choose the phone number you want to suspend from the dropdown menu.
Select Suspend Service.
A $2.50 monthly suspension fee applies to each suspended line. When you reactivate your line, you will be charged a prorated portion of your service plan based on when you reactivate during your billing cycle.
If you bought your phone from PureTalk, you can return it for a full refund within 30 days of receipt, provided it is in brand-new condition. To request a return and get more information, contact Customer Support by dialing 611 from your PureTalk phone or calling (877) 820-7873.
All phones purchased from PureTalk are brand new and come with a one-year manufacturer warranty unless otherwise stated on our website. Contact the phone manufacturer for details on coverage. The warranty begins on the purchase date.
PureTalk's 30-day device warranty and return period begins the day the device is delivered. Manufacturer warranties start the day the device is purchased. All phones purchased from PureTalk are brand new and come with a one-year manufacturer warranty unless otherwise stated on our website. Contact the phone manufacturer for details on manufacturer warranty coverage.
Devices must be purchased directly from the PureTalk website or through a PureTalk agent to be eligible for return. Customers have 30 days from receiving the device to contact Customer Support at (877) 820-7873 for a valid Return Authorization. The device must be postmarked within 30 days of receipt to qualify for a refund. Ensure the device is undamaged and returned in its original packaging with all original components. For the full device policy, visit our Device Return Policy.
No. PureTalk does not offer a trial period, but our Money Back Guarantee allows you to try our service risk-free.
If you are not satisfied with your service, contact Customer Support at 611 from your PureTalk phone or (877) 820-7873.