PureTalk Cancellation and Device Return Policy.
Device Return Policy
To be eligible for return, devices must have been purchased directly from the PureTalk website or a Customer Service Representative. Customers have 14 days from receipt of the device to contact Customer Service at, 1-877-820-7873, to obtain a valid Return Authorization. The device must be postmarked within 14 days from receipt of the device to be eligible for a refund. No refunds will be granted or returns accepted after 14 days from customer receipt. PureTalk is not responsible for lost or mishandled returns. We recommend that you use a shipping service that provides you with a tracking number. Return shipments will be mailed back at the customers' expense. Any returns shipped with "postage due" will be refused and returned to sender. All returns should be mailed to:
11100 Alcovy Road
Covington, GA 30014
Device must be returned in its original package with all original components including but not limited to: handset, box, charger, battery, battery cover, manuals, and accessories undamaged and in like-new condition. All items must be free from cracks, scratches, liquid or other damage, free from engravings or items fastened that alter the original out of box appearance. Devices that are returned to us with damage will not receive a refund and will be shipped back to the customer.
Prior to returning your device, all personal data should be erased and all security features should be disabled or removed. Activation locks must be disabled (ie: Find My iPhone and Android's Find My Device). If you attempt to return a device with the locks in place your return will not be accepted. Please refer to your device manual for instructions.
PureTalk does not exchange devices. If an exchange is necessary you must follow the instructions for returning the handset and purchase a new one. SIM cards are not eligible for returns and/or refunds.
Policy is subject to change without notice.
Please refer to our Cancellation Policy by clicking here.