Account Information, Billing, & Payments

To update your payment method, follow these steps:

1. Log in to your Account Portal.

2. Go to the Billing tab.

3. Under AutoPay Enrollment, you can enroll in AutoPay, remove AutoPay, or update your current AutoPay information.

Prefer to call instead of logging in? You can reach PureTalk Customer Support by dialing 611 from your PureTalk phone or by calling (877) 820-7873.

Unlike many other carriers, PureTalk does not charge line activation or monthly line access fees. However, we are required by the Federal government to charge taxes and regulatory fees, such as 911 emergency services. These fees vary by city and state and are added to your monthly payment.

To view a detailed breakdown of these taxes and fees, log in to your Account Portal and check your monthly statements under Billing in the Transactions section.

We cannot guarantee all prepaid cards will be accepted. However, if you would like to try using one, it will need to be a VISA, Mastercard, American Express, or Discover card. Please keep in mind, to use a prepaid card to pay for service or make a purchase, the card must be activated and registered with your name and address.

If you are signed up to receive e-bills, you will receive a notification of your monthly payment being processed on your bill date. Customers have the option to choose between email, text, email and text, or to opt out of e-bills.

You can change your e-bill preference by logging in to your Account Portal and navigating to the Billing tab and locating the section labeled E-Bills.

Yes. Log in to your Account Portal, select Billing, then select Pay Now.

You can also make a payment without logging in by using Quick Pay. Quick Pay is available only when a payment is currently due.

Want to avoid missing a payment? Enroll in AutoPay by logging in to your Account Portal and selecting Billing > AutoPay Enrollment. Once enrolled, your monthly payment will be automatically charged to your payment method on your bill date.

Your billing cycle starts the day your service is activated and recurs on the same date each month. For example, if your service is activated on November 17th, your next bill will be on December 17th, and subsequent bills will be on the 17th of each month. If your service is activated on the 29th, 30th, or 31st, your bill date will be the 1st of each month.

To find your specific bill date, log in to your Account Portal or contact Customer Support by dialing 611 from your PureTalk phone or (877) 820-7873.

You can pay your PureTalk bill using any of the following options:

• Account Portal: Log in to your Account Portal and select Pay Now on the homepage.

• Quick Pay: Use Quick Pay to make a payment without logging in. A payment must be currently due to use this option.

• AutoPay: Enroll in AutoPay to have your payment automatically charged to your saved payment method on your bill date each month.

Customer Support can also process a manual payment or help update your AutoPay information. A $5 transaction fee applies to manual payments processed by Customer Support. Dial 611 from your PureTalk phone or call (877) 820-7873 for assistance.

PureTalk bills on a monthly cycle, with payment due on the same date each month. Your bill due date is based on the date your PureTalk service was activated. For more details about your account, visit your Account Portal or contact Customer Support by calling 611 from your PureTalk phone or by dialing (877) 820-7873.

All lines on your PureTalk account will share the same bill date, even if you add a new line during the billing cycle. When adding a line to your account, a prepayment for the first month of service is required. After activation, a prorated credit will be applied to your bill based on the day the new line was activated within your billing cycle.

PureTalk supports International Roaming in countless countries! This means, you can continue to use your service if the country you are travelling to is supported. To use your service in another country, your PureTalk service would need to remain active and your regular monthly bill would need to be paid each month in addition to any additional Internationanl Roaming credit you may need. Please visit our International Roaming page to view a list of supported countries.

If you do not want to use your PureTalk service while you are away, customers have the option to suspend their service and pay $2.50 per month per line suspended. Customers can choose to reactivate their service at any time and would pay a prorated credit to reactivate the line(s).

Log in to your Account Portal and select Plan to view your monthly minutes, messages, and data usage. If your account has multiple lines, choose the phone number you want to view from the dropdown menu.

Usage details may take up to 72 hours to appear, but all remaining balances are current.

Yes. You can change your plan at any time through your Account Portal. Select Plan, choose the line you want to update from the dropdown menu, then select Change Service Plan.

Prefer to call? Contact Customer Support at 611 from your PureTalk phone or (877) 820-7873.

Log in to your Account Portal and select Add a Line from the homepage. You can also select Plan, then choose Add a Line.

Adding your new line through your Account Portal ensures the line will be connected to your current account.

You can also add a line by calling Customer Support at 611 from your PureTalk phone or (877) 820-7873.

If your phone is lost or stolen, you have the option to suspend your line. This will prevent your phone from making or receiving calls, texts, or using mobile data until the line is reactivated. For the line(s) suspended, customers will be charged a $2.50 fee per line suspended instead of their monthly charge. When reactivating a suspended line after the next bill date, customers will be charged a prorated amount of their monthly service plan to reactivate the line.

If you don't find your phone, we recommend purchasing a new device. Once you have a new device, we can activate it on your number. If you buy a device outside of PureTalk, you'll need to get a replacement physical SIM or install a new eSIM, if supported. Please ensure your new device is unlocked and compatible with PureTalk service.

To protect our customer's privacy and security, all cancellations must take place over the phone. You can reach PureTalk Customer Support by dialing 611 from your PureTalk phone or by calling (877) 820-7873.

To reset your Account Portal password, simply log in to your Account Portal, select Profile, and choose the option to change your password.

If you do not know your password, select Forgot Password on the sign-in page and follow the prompts.