Device Trade-in
Device Trade-in
When purchasing a new device, you can choose to trade in your current device. After you create and confirm the trade-in, PureTalk will send you a shipping kit with the materials needed to safely send your device to Phobio, our trusted trade-in partner.
Once Phobio receives and inspects your device, the trade-in credit will be applied to the payment method used to purchase your new device.
The entire process typically takes about 3-4 weeks.
Both new and current PureTalk subscribers with qualifying service are eligible to trade in a phone. A trade-in request can only be submitted when you purchase a device from PureTalk. This includes new customers ordering for the first time and existing customers adding a new line of service or upgrading a current device.
Select iPhone and Android mobile phones are eligible for trade-in depending on the condition of the device.
Apple Devices: On your phone, go to Settings, tap General, and then tap About. You will then look for the Serial Number. Please reference for more information.
Android Devices: On your phone, go to Settings and then tap About Phone. You will then look for the Serial Number.
Apple Devices:
To back up your iPhone, follow these instructions.
To erase your iPhone, follow these instructions.
Android Devices:
To back up your Android device, follow these instructions.
To erase your Android Device, follow these instructions.
It is crucial to disable Activation Lock (such as Find My iPhone or Find My Device) before sending your device for trade-in. If Activation Lock is enabled, the device will not be eligible for trade-in and will be returned to you with no trade-in value credited to your payment method.
To disable Find My iPhone: Follow these instructions.
To disable Find My Device (on Android):
Open your device's Settings app.
Tap Security & Location.
Tap Find My Device.
Turn off Find My Device.
After you complete a purchase with a trade-in, PureTalk will send you several emails regarding your trade. Each of these emails has a Trade Status button that links over to a site where you can check the status of your trade, including FedEx tracking information.
We can get a new shipping kit sent to you, or we can email you a new shipping label. Please contact Customer Support by dialing 611 from your PureTalk phone or by calling (877) 820-7873.
Please drop off your device at a local staffed FedEx office. We do not recommend using drop boxes, as this may cause delays. Be sure to request a receipt when you drop off your device.
You will receive a credit towards the payment method used for your new device purchase within 5-7 business days after Phobio has received and inspected your trade-in device.
Once your device ships, ownership transfers to Phobio as outlined in the Terms and Conditions. Phobio will inspect the device upon arrival to verify its condition. If the reported condition does not match, you will receive an email notification with a revised offer. You can then choose to accept the revised offer or have the device returned to you at no cost.
Devices are inspected to confirm their reported condition. If the inspection finds the device is in a different condition than reported, your offer will be revised. You will be notified via email with the updated offer. You will then have the option to either accept the new offer or have your device returned to you at no cost.
After receiving your trade-in payment confirmation, your credit should appear on the payment method used to purchase your new device within 5–7 business days.
If you do not receive your credit within seven business days, contact PureTalk Customer Support at (877) 820-7873.