Transfer/Port Out
Transfer/Port Out
Yes. While we’d be sorry to see you go, we understand your needs may change. You can transfer your PureTalk phone number to another service provider.
Follow these steps to transfer your PureTalk number:
Log in to your Account Portal.
Select Plan, then choose Request a Transfer PIN.
Confirm you selected the correct phone number. An eight-digit Transfer PIN will be sent by text message to the number you want to transfer.
Provide your new carrier with your Transfer PIN, PureTalk account number, and the name and address associated with your PureTalk account.
Your new carrier will submit the transfer request to PureTalk. If the information provided matches your account, your number will be released.
Each phone number requires a separate Transfer PIN. You can also request one by calling PureTalk Customer Support at 611 from your PureTalk phone or (877) 820-7873.
Most number transfers are completed within a few hours. To prevent delays, make sure the account information provided to your new carrier matches your PureTalk account and includes the correct Transfer PIN. Incorrect information may delay the transfer.
To transfer your number from PureTalk, first request a Transfer PIN using one of the following methods:
Online: Log in to your Account Portal and select the Plan tab. Choose the phone number you want to transfer from the dropdown menu, then select Request Transfer PIN. Repeat these steps for each number you want to transfer.
By phone: Reach out to Customer Support for assistance obtaining your Transfer PIN by dialing 611 from your PureTalk phone or by calling (877) 820-7873.
A separate Transfer PIN will be sent by text message to each selected phone number. Each Transfer PIN expires 10 days after it is generated. Provide the Transfer PIN to your new carrier to begin the transfer. They may also ask you for your PureTalk account information, such as your account number, name, and address.
Transfer PINs help protect our customers against transfer scams. Our system will generate a Transfer PIN and send it directly to the number you are requesting to transfer to verify you are the one requesting it. Provide the Transfer PIN to your new provider when they are submitting a request to transfer your number.
Once your number has been transferred from PureTalk to another service provider, your service with PureTalk for the line being ported out will be cancelled. You will no longer be billed for the line going forward. However, any unpaid balances on your account will still be owed.