International Roaming
What is International Roaming?
International Roaming allows you use your mobile service to make calls, send SMS messages and use data while traveling outside of the United States
How do I make a call or a text when outside of the United States?
To call a local number in the country you are visiting, dial 011 followed by the country code, the city code and the number (for example: if you are visiting Germany dial 011 49 69 555555).
To call the US, Canada, Bermuda, Guam, Virgin Islands and other Caribbean destinations dial 1, the area code and the number (example: 1-555-123-4567).
How many International Roaming credits are included with my plan?
- $20 plan includes $5.00 international roaming credits
- $25 plan includes $5.00 international roaming credits
- $30 plan includes $10.00 international roaming credits
- $35 plan includes $10.00 international roaming credits
- $45 plan includes $10.00 international roaming credits
- $55 plan includes $10.00 international roaming credits
- $65 plan includes $20.00 international roaming credits
Do my International Roaming credits rollover?
Any remaining International Roaming credits from your plan will not carry over to the next billing cycle or recharge period.
What is the International Roaming add-on?
The International Roaming add-on is a one-time or a monthly recurring purchase which adds international roaming to your plan cycles. You can purchase add-ons in your 'My Account' portal.
What should I do before I travel out of the country?
Have data ready for when you arrive/land in a new country by making sure you purchase the International Roaming add-on. You can purchase add-ons in your 'My Account' portal.
Be sure to check out the roaming rates to your travel destination before you go.
Can I use data, talk and text will traveling outside of the United States?
Yes, International Roaming to these destinations is included on the Unlimited Talk and Text plan. To purchase more international roaming, go to 'My Account' portal.
Can I call other countries while traveling outside of the United States?
Unfortunately, you can only use the service within the country you are traveling to. For example, if you are traveling to London you cannot call Germany.
What should I do if I am having issues with International Roaming?
Make sure roaming is enabled on your phone. You might need to power cycle your device to enable roaming.
