Orders & Shipping
How do I know if my order has shipped?
You will receive a confirmation email with a tracking number once your order has been shipped.
How long will it take for my SIM or phone to arrive?
With FedEx 2-Day shipping - this includes phones and SIM cards.
How do you ship the SIM card and how long will it take to arrive?
With FedEx 2-Day shipping.
What happens if I go over my data?
There is a limit for high-speed data (up to 5G) on each plan. After the high-speed data limit is reached, your data speed will be reduced until your monthly plan renews. (5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
Does PureTalk offer unlimited plans?
All of our plans offer unlimited talk & text with varying amounts of high-speed data (up to 5G*). Our $44.99, $55.99, and $64.99 plans offer unlimited talk, text and data (up to a maximum of 50GB). In the unlikely event that you use 50GBs of high-speed data, you will experience slower speeds until your plan renews. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
