Orders & Shipping
How do I know if my order has shipped?
You will receive a confirmation email with a tracking number once your order has been shipped.
How long will it take for my SIM or phone to arrive?
With FedEx 2-Day shipping - this includes phones and SIM cards.
How do you ship the SIM card and how long will it take to arrive?
With FedEx 2-Day shipping.
What is your $55 Unlimited plan?
Here are complete details on the PureTalk $55 plan: our $55/month Unlimited Plan includes unlimited talk, text and data. After 60GB of up to 5G* high-speed data/hotspot usage, you will experience slower speeds. Low-speed data is 256 kbps (kilobytes per second), which is nearly 3G speeds. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
How much data does the Unlimited plan have?
Our $55/month Unlimited Plan includes unlimited talk, text and data. After 60GB of up to 5G* high-speed data/hotspot usage, you will experience slower speeds. Low-speed data is 256 kbps (kilobytes per second), which is nearly 3G speeds. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
What happens if I go over my data?
There is a limit for high-speed data (up to 5G*) on each plan. After the high-speed data limit is reached, your data speed is reduced to 256 kbps (nearly 3G speeds) until your monthly plan renews. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
Does PureTalk offer unlimited plans?
All of our plans offer unlimited talk & text with varying amounts of high-speed data (up to 5G*). Our $55/month plan offers unlimited talk, text and data (up to a maximum of 60GB). In the unlikely event that you use 60GBs of high-speed data, you will experience slower speeds until your plan renews. (*5G capable device required. 5G is not available in all areas. Actual 5G availability, coverage, and speed may vary.)
