How does trade-in work?
During the purchase of a new device, you can choose to trade in your current device. Once you create and confirm your trade, PureTalk USA will send you a shipping kit containing all the necessary materials for the safe transit of your device to Phobio, our trusted trade-in Partner. Once Phobio receives your device and inspects it, we will credit the payment method used when purchasing your new device.
How long does the trade-in process take?
The entire process typically takes about 3-4 weeks.
Do I have to be a customer to trade-in my device?
New or current PureTalk subscribers with qualifying service, which includes new activations, adding additional lines, or upgrades with a device purchase are eligible to trade in their phone.
What devices are eligible for the trade-in program?
Select iPhone and Android Mobile phones are eligible for trade-in.
How do I find the Serial Number of my phone?
Apple Devices: - On your phone, go to Settings, then click General and tap About. - Look for the serial number. You might need to scroll down to find the IMEI/MEID and ICCID. - Please reference for more information. Android Devices: - On your Android phone, go to Settings, About Phone. - Look for the Serial Number.
How do I back-up and erase my device?
Apple Devices: To back up your iPhone, follow these instructions. To erase your iPhone, follow these directions. Android Devices: To back up your Android device, follow these instructions. To erase your Android Device, follow these instructions.
How do I disable the Activation Lock (Find my iPhone, Find my Device).
It is very important that activation lock (ie: Find My iPhone, Find My Device) is disabled before sending your device in for Trade-In. If activation lock is enabled, the device will not be eligible for trade-in and will be returned to you with no trade-in value credited to your payment method. To disable Find My iPhone, follow these instructions To disable Find My Device (on Android), follow these instructions: Open your device's Settings app. Tap Security & location. Tap Find My Device. Turn off Find My Device.
How do I track my trade?
After you complete a purchase with a trade-in, PureTalk will send you several emails regarding your trade. Each of these emails has a 'Trade Status' button that links over to a site where you can check the status of your trade, including FedEx tracking information.
I did not receive my shipping kit/my kit is incomplete.
We can get a new shipping kit sent to you, or we can email you a new shipping label. Please contact PureTalk USA Customer Support at 1-877-820-7873.
Where do I go to ship my device?
Devices should be dropped off at your local staffed FedEx office. We do not recommend using dropboxes for this may
cause delays. Please request a receipt when you drop your device off.
How/when will I get my trade-in credit?
You will receive a credit towards the payment method you used to make your new device purchase within 5-7
business days after your trade has been received by Phobio and the inspection has been completed.
What if I change my mind about trading my device after I ship it?
Once a device ships, ownership transfers to Phobio per the Terms and Conditions. Phobio inspects devices upon
arrival to verify reported conditions. If the conditions are not verified, you will receive notification of the revision via
email. At this point, you may accept the revised offer, or have the device returned to you at no cost.
Why was my trade-in offer revised?
Devices are inspected to confirm the reported condition. In the event that our inspection determines the device is in a
different condition than reported, your offer will be revised and we will notify you via email. You will then have the
option to either accept the new trade-in offer or have your trade-in device shipped back to you at no cost.
Where is my credit payment?
If you received a trade payment confirmation, you should receive your credit within 5-7 business days. If you have not received your credit within 7 business days of your trade payment confirmation, please contact PureTalk USA Customer Support at 1-877-820-7873.
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