Money Back Guarantee

It is. We have great faith in our product and our people to deliver on PureTalk's promise of excellent coverage and customer service. But, we understand that sometimes things just don't work out. So, if you're not totally satisfied with your PureTalk service within the first 30-days of using it, just call us at 877-820-7873 to cancel your service and request your refund.

You have until your next bill date, or until you've used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund.

No, when you call and speak with a PureTalk customer service representative to cancel your service you must specifically request your refund in order to begin the process.

The date of your next bill is available online in your account portal. Don't feel like logging in? Simply call 611 for the information.

Not a problem. If a line is never activated, you still have up to 30 days from the date of delivery to request a refund.

Refunds are issued in accordance with your original form of payment so, if you used your credit or debit card, you'll see the refund as a credit on your statement. As for timing, refunds are typically processed within just 2 weeks.

No, it does not. Devices are not included in our Money Back Guarantee. You can see our full device policy here.

Unfortunately, the limit for refund is within the first 30 days of service, or the first 500 minutes of talk, or 500MB of data used, whichever comes first. However, we're confident that this will be long enough to realize PureTalk is perfect for your needs. Once the Money Back Guarantee period ends, no refunds are issued, however you are still able to cancel your service at any time.

Get your money back in two simple steps:

  1. Call 877-820-7873
  2. Speak with a customer service representative, cancel your service, and request your refund