Feb 15, 2023
Have You Heard About PureTalk's Money Back Guarantee?
Reading time: 6 minutes
We all know how frustrating it can be to make a big purchase and then realize you made the wrong choice. What a hassle. If you ordered something online, you need to pack it up and send it back. If you purchased something from a store like Target, for instance, well you’re most likely stuck with it because nobody makes it back before the refund window closes. Ok, maybe you do. But most mortals don’t. There just isn’t enough time in the day and, honestly, who can remember where they put the receipt?
At PureTalk, we get it. We know that choosing a wireless provider is a big purchase. That’s why we make it easy to change your mind with just a phone call.
About PureTalk
Founded by a veteran, PureTalk has long been known for its reasonably priced cell phone plans and service. As a Mobile Virtual Network Operator, we are able to provide nationwide coverage they rent coverage at a discounted price.
PureTalk’s 100% Risk Free Money Back Guarantee (MBG)
When you switch to PureTalk, we give you, our valued PureTalk customer, 30 days to test us out and see if you’ve made the right decision. We’re certain you’ll love our service and our savings. With plans as low as $20 a month, PureTalk gives you talk, text and blazing fast data. Plus, switching to PureTalk saves the average family of four $75 a month for a total of $900 a year. (To say nothing of how much we save seniors!)
But if you should decide we’re not for you, it’s ok. Just call our customer service team. That’s all it takes. Call and request a full refund. We care that you’re happy with your decision. The overpriced guys don’t. To them, you’re just a number. Not to us. When you switch to our service, you’re treated like the valued PureTalk customer you are.
What PureTalk customers are saying:
"I was hesitant to leave AT&T though my bill kept increasing decade after decade. But my brother insisted I try PureTalk. So, one day I did. From the first conversation I had, I knew the customer service was first rate. In fact, I put them up there with Apple support, which is my gold standard. The customer service at PureTalk is excellent. They employ knowledgeable, well -spoken young people who use patience, kindness and clarity to communicate. I am so happy with PureTalk!" Lynellen C.
Make the switch to PureTalk service without breaking a sweat
Like you, we work hard for our money so we understand that if you spend it on something that doesn’t meet your needs, that’s a big problem. That’s why we offer a risk-free guarantee so you can make the switch without breaking a sweat. We’re confident you’ll love your PureTalk service, but if we’re wrong, just give us a buzz. Let us know that you need a refund, and we’ll make things right.
Really. In addition to all the things PureTalk offers – great savings, blazing fast data, and freedom from contracts – we give you 30 days to see if we’re the right fit for you.
You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and take advantage of our risk-free guarantee and request a refund. We mean it when we say, “Love our service or your money back.”
Your satisfaction is guaranteed
We have total faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and an optimal customer service experience. But, we understand that sometimes things just don’t work out. That’s why you can get a refund in two simple steps.
Refunds in two simple steps just by contacting customer service
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Earning your trust is important to us
The overpriced carriers like Verizon, AT&T, and T-Mobile don’t seem to care if you’re worried about making a big change. They expect you to sign up with them simply because you know their name.
Not PureTalk.
Here at PureTalk, we want to make sure you feel good about making a change in your wireless carrier. Earning your trust is important to us. That’s why we give you 30 days to see why PureTalk's premium wireless service fits your needs perfectly or, if it doesn’t, to request a full refund. To qualify for a refund you just need to cancel any time before your next bill date, or before you use 500 minutes of talk or 500 MB of data, whichever comes first. You’ll receive the money you paid for your plan right back onto your credit or debit card within 2 weeks, no questions asked.
Get the perfect wireless plan for your family’s needs with PureTalk’s Family Cell Phone Plans
No matter what your family's wireless needs are, PureTalk's Family Plans let you choose the right plan for the needs of each family member. You can have any number of lines and choose the perfect wireless plan for each one. Your family members get exactly what they need including 5G nationwide coverage on the country's most dependable wireless network for half the price of the big guys. In fact, families of four who switch to PureTalk save $75 a month on average, for a savings of $900 a year! Whatever your family's size or wireless needs may be, you're sure to save a bundle. Plus, you can bring your own phone and keep your number and there are no contracts and no hidden fees.
Choose from PureTalk’s most popular plans!
$20/month: Unlimited Talk & Text; 2GB Data
$25/month: Unlimited Talk & Text; 4GB Data
$30/month: Unlimited Talk & Text; 6GB Data
Shopping for a phone plan for a senior?
Did you know that most seniors use less than 2GB of data per month? PureTalk offers great plans for seniors that let you pay only for what you actually want – and nothing you don’t. And with PureTalk you get the same great service and blazing fast coverage while saving money each month.
At PureTalk, we don’t think you should pay for data you don’t need and aren’t going to use. Switch today and receive great service and blazing fast coverage while saving money each month.
Need more data one month?
Simply go into your account portal and add more. When next month rolls around, if you need less data, you can go right back into your portal and reduce it. Simply log onto the PureTalk website at PureTalk.com, click on My Account, and select Manage My Data. Make your changes, save them, and log out.
It’s that simple.
Traveling outside the US?
Think of PureTalk as your travel partner. Get the best cellphone coverage in 30+ countries including Canada and Mexico with PureTalk International Roaming.
How it works:
1.
Travel to your international destination.
Every plan includes up to $20/month of international credits, so your phone will work in 30+ countries automatically. No SIM swapping or apps required!
2.
Use your phone internationally like you do at home.
When you arrive at your destination, you’ll automatically have up to $20 of international credits. When you make a call, send texts, or use data it will be deducted from your credit balance. Check the rate finder above to see the international rate for your destination.
3.
No overages or surprise charges.
If you use all of your existing international credit, you will not be charged any fees. If you need more international credits, just log into your account portal and select the International roaming add-on. (Credits do not rollover)
PureTalk’s International Roaming means:
- Constant connectivity.
- No pricey roaming charges.
- No additional devices to lug around.
PLUS: PureTalk has the best customer referral program
When you join PureTalk, you’re given a unique referral link you can share with friends and family. For each friend who signs up through your unique link, you receive a $20 bill credit applied to your account, and your friend receives a $50 credit applied to their account. Best of all, there are no limits. You can refer as many friends as you want, and you will get a $50 credit for every single one of them.
Everything you need to know about the PureTalk Customer Referral Program:
1. Each customer has a unique referral link to share with friends. For each friend who signs up through your unique link, you will receive a $20 bill credit applied to your account, and your friend will receive a $20 credit applied to their account.
2. There are no limits to how many friends you can refer with PureTalk's Customer Referral Program. Refer all of your friends and get a $20 credit for every single one of them.
3. Your $20 credit will post to your account after your friend completes their second active month of service.
4. To see which of your friends you have referred to PureTalk, log in to MY ACCOUNT and click the "Referrals" tab at the top of the page. You will see all of your referrals listed in the "Referral Credits" table at the bottom of the page.
5. You can post your referral link anywhere you want. On your social media channels, your blog, in emails, etc. You can grab your unique referral link by logging in to My Account and clicking the Referrals tab.
6. There are two ways you can earn referral credits. Your friend can use your unique referral link or enter your phone number at checkout when asked if a friend referred him.
Don’t forget: Remind those you are referring to PureTalk to enter your phone number at checkout IF they’ve forgotten to sign up through your referral link.
With the PureTalk referral program you can earn as many credits as you have friends and save even more on the plan of your choice!
What our customers are saying:
"Great service. Great price. Extremely helpful customer service. I’ve had them all. This company is the best mobile phone company I’ve ever had!" Mr. Smith
“Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers, and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.” Robert Z.
"Customer Service representative was outstanding. This is the second time I’ve had her. She’s thorough super helpful and patient. I love her and Pure Talk! Davida C.
Customer help was very professional and the person was able to answer all questions. Love the company and would recommend Pure Talk to anyone. Thank you." SH
Posted 1 year ago