Jul 31, 2023
Can Reviews for Wireless Providers Be Trusted?
Reading time: 7 minutes
Have you ever seen a customer review for a wireless provider and hesitated to take it as gospel truth? Whether we're looking for the latest cell phone or trying to decide on an internet provider that delivers high speed data, reviews can play an important role in our decision-making process.
But are these customer reviews always reliable? In this post, PureTalk will examine both sides of the issue to help you make an informed decision before signing up for a cell phone plan or cell phone service with your chosen wireless provider.
What PureTalk customers are saying:
Short phone wait, customer service agent was based in USA (a RARITY in phone or tech services these days!), quickly resolved my issue in a pleasant manner making me feel like a valued customer. So refreshing! Great service at BEST price for unlimited talk and text! So glad I switched to PureTalk for my cell phone service! Susan Almgren
Customer reviews and the impact they have on wireless providers
With the rise of online shopping and digital services, customer reviews have become more important than ever. This rings true for wireless providers as well. Reading about other people's experiences with a particular provider can help you make a more informed decision when selecting a cell phone carrier for your phone service. After all, it's not like they're giving you free service!
According to the folks at Nice Job, “Customer reviews are important because they set you up for success. Consider that 88% of potential customers trust reviews as much as personal recommendations from friends. With this sway, reviews not only increase your revenue but also improve conversion rates, the percentage of your website visitors who become leads or leads who become customers.”
Customer reviews have the power to sway our decisions about wireless networks, whether it's by highlighting the excellent customer service someone received, warning us about a provider's poor coverage map, or inability to provide us how much data we need. So, if you're in the market for a new wireless provider, be sure to read those customer reviews.
What PureTalk customers are saying:
I chose PureTalk 2 years ago to save money. Had been with AT&T for 18 years and it was a scary thing to do. But they made it so easy to switch. All questions/small problems were handled immediately. Recently I got a new phone and it was just as easy to switch. Customer service will go thru everything with any problems until things are right. They actually will talk with you. I highly recommend their service and company. Ila Rodgers
Pros and cons of customer reviews
Customer reviews have become an integral part of the shopping experience. Whether you're buying a new phone or trying a new restaurant, chances are you'll read a few reviews before making your final decision. On one hand, customer reviews can be incredibly helpful. They give you an honest and unbiased look at the product or service you're considering and can help you make an informed decision.
On the other hand, they can also be misleading. Not all reviews are created equal, and some are just downright fake. So, while it's important to take customer reviews into account, it's also important to approach them with a critical eye. In fact, a recent article in Forbes states that “As many as 40% of online reviews are deceptive or completely fake, according to the consumer advocacy group U.S. PIRG, which told the FTC earlier this year that customers have ‘no way of knowing for certain which reviews are legitimate.’”
What PureTalk customers are saying:
“It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.” Michael S., PA
Keep credibility in mind: Watch for fake reviews
When trying to choose a new wireless provider, it can be overwhelming to sift through all the customer reviews available online. You want to make sure you're making an informed decision, but how can you tell if the reviews you're reading are actually credible? After all, some companies have been known to post fake reviews.
One tip is to look for patterns in the reviews. If multiple reviews mention the same issue, it's likely there's some truth to it. Additionally, try to find reviews from sources you trust, such as reputable tech blogs or forums. And of course, if a review seems too good to be true, it probably is.
As with anything on the internet, take everything with a grain of salt, but do your research and you'll be well on your way to finding the right wireless provider for you.
What PureTalk customers are saying:
Great service and good prices. Elizabeth Stradling
Look into how wireless companies treat their customers
How many times have you felt mistreated by your wireless provider? Perhaps you were surprised by a hidden fee, or your data cap mysteriously vanished without warning. When it comes to mobile carriers, customer service can be a hit or miss.
The truth is, wireless providers have a lot of power over their customers, and sometimes it can feel like there's nothing you can do to protect yourself from their tricks. However, there are steps you can take to make sure you receive fair treatment.
When reading customer reviews, take note of those that mention the provider's customer service. Did it address the customer's need or complaint? How quickly or not? What was the end result?
By understanding the provider better, your rights as a customer, staying informed about your plan, and speaking up when something doesn't seem right, you can hold your wireless provider accountable.
What PureTalk customers are saying:
Great phone reception and as good and sometimes better than all the biggest companies. I live rural and drive over 150 miles a day. I get service where the big boys don’t. I know because my employees have the big companies. Customer service that actually answers in understandable English is a big plus to this American, too. Mr. Smith
Does the provider listen to customer feedback?
As customers ourselves, we think it's important for wireless providers to take our feedback seriously. Let's face it, we know what we need. If we constantly have issues with service, or if there's a feature we think would enhance our user experience, it only makes sense for the provider to at least listen if not incorporate it exactly.
Plus, if the provider doesn't take feedback seriously, they run the risk of losing customers to a provider that will. It's a competitive market out there, and providers who take care of and listen to their customers are the winners.
What PureTalk customers are saying:
Customer help was very professional, and the person was able to answer all questions. Love the company and would recommend PureTalk to anyone. Thank you. SH
For wireless providers, customer reviews can be a game-changer
Let's face it - we rely on our phones like never before. It's not just calls and texts, but for everything from social media to online shopping. That's why choosing the right wireless provider is so important. And when it comes to making that decision, customer reviews can be a game-changer.
These days, it's easier than ever to read up on what others have experienced with various carriers. So why not take advantage of that? By checking out customer reviews, you can get a sense of what it's really like to deal with a provider on a day-to-day basis.
Are they easy to reach? Do they offer reliable service? Is their customer service top-notch? These are all important questions to consider before signing a contract. So if you're in the market for a new carrier, don't overlook the power of customer reviews. Trust us - your phone (and peace of mind) will thank you.
What PureTalk customers are saying:
PureTalk may not be for technophiles, but it serves my need for unlimited high speed data perfectly at a terrific price. What I really love about them is how helpful and delightful their support people are. Michael R.
Conclusion
To conclude, customer reviews for wireless providers are and should be an important factor to consider when evaluating the overall quality of a wireless service.
While customer reviews should not solely inform a consumer's decision-making process, they can provide valuable insight into the level of satisfaction customers have with their service provider.
Furthermore, it is in the best interest of wireless providers to ensure that their customers receive fair treatment from them, by taking customer complaints and feedback seriously, and responding accordingly.
Without positive online customer reviews to help validate the value of their service offering, wireless providers risk losing potential customers. As such, customer review data can act as a key measure of success for wireless providers new customers alike. Therefore, it is clear that consumer reviews play an integral part in helping both consumers and companies alike make informed decisions about potential wireless services.
PureTalk gets great customer reviews
As you've seen from the customer testimonials sprinkled throughout this post, PureTalk's customer satisfaction is high. That's because we're on the same dependable 5G network as the big carriers, but at half the cost and none of the agenda. As a proudly veteran-owned company, we prioritize your mobile needs while demonstrating our deep love and unwavering support of America. That’s why we provide you with reliable wireless service on the nation’s most dependable 5G network and customer service 100% in the USA.
Make the switch to lightning-fast speeds, seamless streaming, and crystal-clear calls starting at $20/month for talk, text, and data. How can we do that? Because unlike Verizon Wireless, AT&T and T Mobile, we're a Mobile Virtual Network Operator (MVNO).
An MVNO (Mobile Virtual Network Operator) is a telecommunications company that provides mobile phone services and mobile hotspot but does not own the mobile spectrum license or underlying physical network infrastructure. Instead, MVNOs lease wireless capacity and services from traditional mobile network operators (MNOs are wireless service providers like Verizon Wireless) and then offer their own branded internet service to customers. By buying network capacity from mobile network operators (MNOs), MVNOs like PureTalk can pass savings down to customers. MVNOs like PureTalk also typically provide a better customer experience since it is focused primarily on providing a service rather than maintaining networks.
With PureTalk, you get more data and hotspot on every plan for the same price.
Did you know….
The average family of four that switches to PureTalk saves $75 a month for a total of $900 a year.
With PureTalk, you get the best cell phone coverage for less and the best unlimited plans – not to mention the most cost-effective, realistically priced unlimited plans – anywhere. You also get the best cell phone coverage in Canada and Mexico and a referral program that can save you big time on your PureTalk service. Beyond that there’s the fact that the average family of four that switches to PureTalk saves $75 a month for a total of $900 a year and, if that’s not enough to help you make the switch, we offer a 30-day money back guarantee. Plus, you can bring your own phone, if you like, and keep your number.
In addition, at PureTalk, we believe that nothing is more important than family. That’s why we’re happy to help you find the right cell phone – and plan – for your child and your entire family.
Did you know that PureTalk offers plans that start at just $20 a month for unlimited talk and text and blazing fast data speeds? We do. And our Family Plans let you choose the right plan for each family member -- including Seniors! You can have any number of lines and choose the perfect wireless plan for each one. Your family members get exactly what they need, and you never pay for anything they don't. Whatever your family's size or wireless needs may be, you're sure to save a bundle!
PureTalk’s Risk-Free, 30-Day Money Back Guarantee makes it easy to give us a try
At PureTalk, we get that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn’t meet your needs, that’s a big problem. That’s why we offer a Money Back Guarantee. This means there’s no risk when you sign up. You can make the switch to PureTalk without breaking a sweat.
The overpriced carriers don’t seem to care if you’re worried about making a big change. They expect you to sign up for unlimited plan with them simply because you know their name.
Not PureTalk.
Here at PureTalk, we want to make sure you feel good about making a change in your wireless carrier. Earning your trust is important to us. That’s why, in addition to all the things PureTalk offers – great savings, reliable coverage, blazing fast and unlimited data everywhere, and freedom from contracts – we offer a full refund if you don’t love your service.
Try us for 30 days. If you’re not totally satisfied in that time, or until you’ve used 500 minutes, or 500 MB of data usage, (whichever comes first) call us at 877-820-7873 to cancel and request your refund.
Love our service or your money back. 100% guaranteed.
More testimonials from happy PureTalk customers:
Customer Care representative was outstanding. This is the second time I’ve had her. She’s thorough super helpful and patient. I love her and PureTalk! Davida C.
I am so glad I switched to PureTalk. The customer service is fantastic which is so rare these days. But most of all I live in a small apartment, and I have my own internet and it didn’t matter where I was in the room, calls dropped constantly. But I have not had any problems with my coverage area since I switched to PureTalk. Jennifer Hersh
“Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers, and always sound happy to help. They speak American English, and they are clear and easy to understand. Thank you all and don’t change.” Robert Z., FL
I have been with AT&T for a couple decades and ran out of patience with them. I have been very pleased with PureTalk and the level of customer service. I highly recommend them, if you’re looking to get away from the overreaching mega corporations. Alti Tude
Posted 9 months ago