Jun 15, 2023
No Risk. Big Reward
Love PureTalk or your money back
Reading time: 9 minutes
At PureTalk, we know how frustrating it can be to make a big purchase and then realize you made the wrong choice. What a hassle. If you ordered something online, you need to pack it up and send it back. If you purchased something from a store like Target, for instance, well you’re most likely stuck with it because nobody makes it back before the refund window closes. Ok, maybe you do. But most mortals don’t. There just isn’t enough time in the day and, honestly, who can remember where they put the receipt?
At PureTalk, we get it. We know that choosing a wireless provider is a big purchase. That’s why we make it easy to change your mind with just a phone call.
About PureTalk
Founded by a veteran, PureTalk has long been known for its reasonably priced cell phone plans and service. As a Mobile Virtual Network Operator, we are able to provide nationwide coverage at a discounted price on the nation's most dependable wireless network.
PureTalk’s 100% Risk Free Money Back Guarantee (MBG)
When you switch to PureTalk, we give you, our valued PureTalk customer, 30 days to test us out and see if you’ve made the right decision. We’re certain you’ll love our service and our savings. With plans as low as $24.99 a month, PureTalk saves the average family of four an average of $1,000 a year!
But if you should decide we’re not for you, it’s ok. Just call our customer service team. That’s all it takes. Call and request a full refund. We care that you’re happy with your decision. The overpriced guys don’t. To them, you’re just a number. Not to us. When you switch to our service, you’re treated like the valued PureTalk customer you are.
What PureTalk customers are saying:
"I was hesitant to leave AT&T though my bill kept increasing decade after decade. But my brother insisted I try PureTalk. So, one day I did. From the first conversation I had, I knew the customer service was first rate. In fact, I put them up there with Apple support, which is my gold standard. The customer service at PureTalk is excellent. They employ knowledgeable, well -spoken young people who use patience, kindness and clarity to communicate. I am so happy with PureTalk!" Lynellen C.
Make the switch to PureTalk service without breaking a sweat
Like you, we work hard for our money so we understand that if you spend it on something that doesn’t meet your needs, that’s a big problem. That’s why we offer a risk free guarantee so you can make the switch without breaking a sweat. We’re confident you’ll love your PureTalk service, but if we’re wrong, just give us a buzz. Let us know that you need a refund, and we’ll make things right.
You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and take advantage of our risk free guarantee and request a refund. We mean it when we say, “Love our service or your money back.”
Your satisfaction is guaranteed
We have total faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and an optimal customer service experience. But, we understand that sometimes things just don’t work out. That’s why you can get a refund in two simple steps.
Refunds in two simple steps just by contacting customer service
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Earning your trust is important to us
The overpriced carriers like Verizon, AT&T, and T-Mobile don’t seem to care if you’re worried about making a big change. They expect you to sign up with them simply because you know their name.
Not PureTalk.
Here at PureTalk, we want to make sure you feel good about making a change in your wireless carrier. Earning your trust is important to us. That’s why we give you 30 days to see why PureTalk's premium wireless service fits your needs perfectly or, if it doesn’t, to request a full refund. To qualify for a refund you just need to cancel any time before your next bill date, or before you use 500 minutes of talk or 500 MB of data, whichever comes first. You’ll receive the money you paid for your plan right back onto your credit or debit card within 2 weeks, no questions asked.
Get the perfect wireless plan for your family’s needs with PureTalk
No matter what your family's wireless needs are, PureTalk lets you choose the right plan for each family member. Your family members get exactly what they need including 5G nationwide coverage on the country's most dependable wireless network for half the price of the big guys. In fact, families of four who switch to PureTalk save an average of $1,000 a year! Plus, you can bring your own phone and keep your number and there are no contracts and no hidden fees.
Traveling outside the U.S? PureTalk offers the best cell phone coverage in both countries.
Think of PureTalk as your travel partner. Get the best cellphone coverage in 80+ countries including Canada and Mexico with PureTalk International Roaming.
It’s really a great deal.
Plus, there’s no setup. No additional wireless roaming charges. And no need to run out and purchase a local SIM card. Your phone simply works when you arrive. No hassles and not a moment of disconnection. See for yourself how PureTalk's International Roaming works!
PureTalk’s International Roaming means:
Constant connectivity.
No pricey roaming charges.
No additional devices to lug around.
PLUS: PureTalk has the best customer referral program
When you join PureTalk, you’re given a unique referral link you can share with friends and family. For each friend who signs up through your unique link, you receive a $50 bill credit applied to your account. Best of all, there are no limits. You can refer as many friends as you want, and you will get a $50 credit for every one who joins PureTalk!
What our customers are saying:
"Great service. Great price. Extremely helpful customer service. I’ve had them all. This company is the best mobile phone company I’ve ever had!" Mr. Smith
“Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers, and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.” Robert Z.
"Customer Service representative was outstanding. This is the second time I’ve had her. She’s thorough super helpful and patient. I love her and Pure Talk! Davida C.
Customer help was very professional and the person was able to answer all questions. Love the company and would recommend Pure Talk to anyone. Thank you." SH
“It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.” Michael S.
"I am so glad I switched to pure talk. The customer service is fantastic which is so rare these days. But most of all I live in a small apartment and I have my own internet and It didn’t matter where I was in the room, Calls dropped constantly. But I have not had any problems since I switched to pure talk. " Jennifer H.
Short phone wait, customer service agent was based in USA (RARITY in phone or tech services these days!), quickly resolved my issue in a pleasant manner making me feel like a valued customer. SO refreshing! Great service at BEST price for unlimited talk n text! SO glad I switched to Pure Talk!" Susan A.
"Great customer service and very responsive! Love the cell phone coverage!" Kimberly N.
“I was hesitant to leave AT&T though my bill kept increasing decade after decade. But my brother insisted I try PureTalk. So, one day I did. From the first conversation I had, I knew the customer service was first rate. In fact, I put them up there with Apple support, which is my gold standard. The customer service at PureTalk is excellent. They employ knowledgeable, well -spoken young people who use patience, kindness and clarity to communicate. I am so happy with PureTalk!” Lynellen C.
“This is a great veteran owned company that loves America. The service is great, the staff is wonderful. I wish every company was like this.” Vinson J.
“When I called the company, they were so helpful and easy to understand. When I purchased a new phone and needed to activate the eSim, it only took a few minutes. Customer service and tech support were so considerate in assisting this non-techy person.” Brenda N.
“I love saving money with PureTalk and getting great reception everywhere I go.” Laney P.
“This is a legitimate mobile phone provider! Their Customer Service is great and not farmed out to a foreign country, only US agents. Very helpful and tech support is excellent. Best of all they are saving me 50% over AT&T!!” JKPSON
“Love this service. Tech support is outstanding, so much better than the other services I’ve had. Prices are great. Highly recommend switching to PureTalk.” Natalie P.
"Great phone reception…as good and sometimes better than all the biggest companies. I live in a rural area and drive over 150 miles a day. I get high speed data where the big boys don’t. I know because my employees have the big companies. Customer service that actually answers in understandable English is a big plus to this American, too." R. Melber
Find your perfect plan now!
Money Back Guarantee FAQs
Is PureTalk’s 30-day MBG for real?
It is. We have great faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and customer service. But, we understand that sometimes things just don’t work out. So, if you’re not totally satisfied with your PureTalk service within the first 30-days of using it, until you’ve used 500 minutes, or 500 MB of data, (whichever comes first) just call us at 877-820-7873 to cancel your service and request your refund.
If I activate my service today, how long do I have to cancel?
You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data, (whichever comes first), to contact customer support and request a refund.
If I call and cancel my service, will I automatically be refunded?
No, when you call and speak with a PureTalk customer service representative to cancel your service you must specifically request your refund in order to begin the process.
Where can I find the date of my next bill?
The date of your next bill is available online in your account portal. Don’t feel like logging in? Simply call 611 for the information.
What if I purchased your service but never activated it?
Not a problem. If a line is never activated, you still have up to 30 days from the date of delivery to request a refund.
How do I get my refund and how long does it take?
Refunds are issued in accordance with your original form of payment so, if you used your credit or debit card, you’ll see the refund as a credit on your statement. As for timing, refunds are typically processed within just 2 weeks.
Does the MBG apply to the phone I purchased from PureTalk?
No, it does not. Devices are not included in the MBG. You can see our full device policy here.
What if I decide to cancel after 30 days?
Unfortunately, the limit for refund is within the first 30 days of service, or the first 500 minutes of talk, or 500MB of data used, whichever comes first, but we’re confident that it will be long enough to realize PureTalk is perfect for your needs. Once the MBG period ends, no refunds are issued, however you are still able to cancel your service at any time.
Get your money back in two simple steps
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Terms & Conditions
Device purchases are not covered under the MBG. Please see full device policy here.
Customer has until their next bill date, or 500 minutes or 500 MB of data usage (whichever comes first) to contact customer service to request a refund.
Your next bill date is viewable online by logging into the customer portal or by dialing 611 from your PureTalk™ phone. Customer’s monthly service plan, SIM card, and any applicable taxes are eligible for a refund. If a line is never activated, customer has up to 30 days from the date of delivery to request a refund. Refunds will be issued in accordance with the original form of payment. Please allow up to 2 weeks for refund processing. PureTalk™ does not charge an early termination fee. Device purchases are not covered under this policy.
After your MBG trial period ends, no refunds will be issued for any portion of unused monthly service plan.
However, customer will not be billed on their next monthly service bill.
Find your perfect plan now!
Posted 3 years ago