Jun 14, 2023
What Makes PureTalk Better...
than the pricey wireless providers?
Reading time: 7 minutes
With PureTalk, you get the best cell phone coverage and cell phone plans for less and the best unlimited cell phone plans – not to mention the most cost-effective, realistically priced unlimited plans – anywhere.
You also get the best cell phone coverage and cell phone service in 30+ countries including Canada and Mexico, and a referral program that can save you big time on your PureTalk service.
Beyond that there’s the fact that the average family of four that switches to PureTalk saves $75 a month for a total of $900 a year and seniors save big, too! If that’s not enough to help you make the switch, we offer a 30-day money back guarantee.
Wow. That’s a lot. Let’s take a moment to break it all down so you can see and, we think, agree, that PureTalk's cell phone service and cell phone plans really are better. In fact, they're the best.
PureTalk has the best cell phone coverage
Just like Verizon Wireless, T-Mobile, and the overpriced major carriers, PureTalk delivers national coverage via America’s most reliable 5G network. The difference is that we give you the same national cell phone coverage and cell phone service at half the cost.
The 5G network provides delivers national cell phone coverage at significantly greater speed and is more flexible, reliable, and secure than any network before it.
What does this mean to you? It means cell service you can count on. It means not having to worry about whether or not you’ll miss your favorite podcast - you won’t - or connect with your college student before he or she takes off on spring break - you will. You’ll connect, listen, read, do all the things you love to do with your smart phone – for less while enjoying the best cell phone coverage, the best national coverage for less than T-Mobile, Verizon Wireless, and the others.
To see that PureTalk is the best cell phone carrier with the best cell phone coverage in your area, visit our coverage maps here.
PureTalk has the best money back guarantee
We all know how frustrating it can be to make a big purchase and then realize you made the wrong choice. What a hassle.
If you ordered something online, you need to pack it up and send it back. If you purchased something from a store like Target, for instance, well you’re most likely stuck with it because nobody makes it back before the refund window closes. Ok, maybe you do. But most mortals don’t. There just isn’t enough time in the day and, honestly, who can remember where they put the receipt?
At PureTalk, we get it. We know that choosing a wireless provider is a big purchase. That’s why we make it easy to change your mind with just a phone call.
Make the switch without breaking a sweat
Like you, we work hard for our money so we understand that if you spend it on something that doesn’t meet your needs, that’s a big problem. That’s why we developed our Money Back Guarantee, so there’s no risk when you sign up. You can make the switch without breaking a sweat. We’re confident you’ll love your PureTalk cell phone service and cell phone plans but if we’re wrong, just give us a buzz. Let us know that you need a refund, and our friendly and knowledgeable Customer Service Team will make things right.
Really. In addition to all the things PureTalk offers – great savings, blazing fast data, terrific cell phone coverage, and freedom from contracts – we give you 30 days to see if we’re the right fit for you. You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund. We mean it when we say, “Love our service or your money back.”
Your satisfaction is guaranteed
We have total faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and customer service. But, we understand that sometimes things just don’t work out. That’s why you can get a refund in two simple steps.
Refunds in two simple steps
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Earning your trust is important to us
The overpriced carriers like Verizon, AT&T, and T-Mobile don’t seem to care if you’re worried about making a big change. They expect you to sign up with them simply because you know their name.
Not PureTalk.
Here at PureTalk, we want to make sure you feel good about making a change in your wireless carrier. Earning your trust is important to us.
That’s why PureTalk’s Money Back Guarantee gives you 30 days to see why PureTalk fits your needs perfectly or, if it doesn’t, to request a full refund. To qualify for a refund, you just need to cancel any time before your next bill date, or before you use 500 minutes of talk or 500 MB of data, whichever comes first. You’ll receive the money you paid for your plan right back onto your credit or debit card within 2 weeks, no questions asked.
Find the plan that’s right for you.
PureTalk has the best unlimited data plans
With so many cellular phone service providers, especially the three major carriers, vying for your money, it’s difficult to tell which you can trust. The overpriced major cell phone providers clamber, “Pick me!” with promises of low cost, unlimited data plans. But do you really need a cell phone plan with an unlimited data? Will you use all of that data? Maybe. But if you don’t, guess what? You still have to pay for it.
That doesn’t sit quite right with us.
Let’s talk about cell phone service data speeds
The majority of cell phone plans that feature unlimited data speeds have what’s called as a deprioritization threshold. It’s like a cap on your data and, if you reach it, your activities like web browsing, watching videos on Facebook, etc., might be slower than you’re used to.
The standard data deprioritization threshold is 23GB, but most people use just 2-5GB per cell phone billing cycle. If you’re on unlimited plan on the high end, at 5GB, that’s 18GB left on the table. The result is that you end up paying a hefty sum for all the unlimited data that you aren’t using.
And that’s a waste of your hard-earned money.
A PureTalk customer who switched from Verizon shared their cell phone bill with PureTalk and the cell phone bill showed the account holder paying $70 a month for 8GB of data, plus an extra 6.128GB. That’s just over 14GB.
Now, on the cell phone bill under Shared data usage the account holder has used just 3.7GB – across three devices – in the past month. With 14GB at their disposal that’s a lot of data left unused for a plan that costs close to $100. No wonder that customer was excited to switch over to PureTalk's cell phone service!
The bottom line:
If you’re on a $70 a month cell phone service plan which gives you up to 23GB of data (remember that threshold), this means you’re paying $3.04 per GB of data. And if you’re using just under 4GB a month, you’re paying $57.40 per month for data you’re not using. Ouch.
How to find out how much data you’re using
If you receive a paper cell phone bill from your cell phone service, the data usage information is most likely on the second or third page of your invoice. If your cell phone service doesn’t include it, you can call or go online to request a more detailed cell phone bill to find out how much data you're using. You can also do the following:
Log into your cell phone account from your computer and check the Usage tab.
Download your cell phone service provider’s app and check the Usage tab.
Call your cell phone provider from your wireless phone:
AT&T: Dial *3282#
T-Mobile: Dial #web#
Verizon: Dial #DATA
Data is the secret sauce that fuels everything you love to do online
Data lets you check in on your college student or grandkids via Facetime and Facebook using your cell phone. It lets you send pictures of your dining room redo to your best friend and receive photos of your buddy’s new boat (and fishing poles!) via text messages on your cell phone.
It allows you to tune in to your favorite podcasts, stream your favorite music, and watch as many movies as you like on your cell phone. And of course, it lets you read and respond to email, shop online, and even shop IRL – in real life – by getting you to your destination using Google Maps via your cell phone.
In short, data is the secret sauce that fuels almost everything you love to do on your cell phone and because it does, you might think you need an unlimited data plan. Funnily enough, you don’t.
Web Browsing:
If you spend a lot of time on your cell phone shopping online or doing research, reading, checking sports scores, or making travel reservations, it’s quite possible to believe these activities require an unlimited data plan. But they don’t.
In fact, even if you were constantly on your cell phone browsing photo-heavy websites, which use more data than those with lots of text, you still wouldn’t come close to the 23GB data threshold. And, more importantly, you wouldn’t even come close to going beyond the 2-5GB most people use per billing cycle.
One hour of web browsing = 60MB of data
60MB of data = 0.06GB
Facebook:
Once again, it’s easy to assume that because you can easily get sucked into Facebook on your cell phone it uses a lot of your data. It really doesn’t. An hour of staring at your cell phone, scrolling through posts from your high school friends, neighbors you used to live next door to, far flung family members (or those you wish were far flung!), and community groups, uses about 80MB of data.
That’s more than shopping online or doing research, but only because Facebook has so many photos on it. And an hour on Facebook via your cell phone watching cat videos, clips of Dancing with the Stars, and footage of puppies so cute you could cry, uses 160MB of data. Still, not a lot of data consumption.
One hour browsing on Facebook = 80MB of data
80MB of data = 0.08GB
One hour watching videos on Facebook = 160MB
160MB = 0.16GB
FaceTime:
FaceTime is great for dozens of activities. Keeping up with your kids, viewing prospective vacation properties from afar, and staying in touch with family and friends. And, like web browsing, it doesn’t use a lot of data.
One hour FaceTime call = 85MB of data
85MB of data = 0.085GB
Listening to Podcasts:
The typical podcast uses about 1MB of data per minute. So if you’re on your cell phone and listening to a 60-minute show, you’ll use about 60MB of data. That’s so little data, you might as well listen to several episodes in a row!
One hour podcast = 60MB of data
60MB of data = 0.06GB
Let’s tally it up and see if unlimited data is truly what you need
60MB for 1-hour of web browsing
+
80MB for 1-hour of Facebook browsing
+
160MB for 1-hour watching videos on Facebook
+
85MB for 1-hour on FaceTime
+
60MB to listen to a 1-hour podcast
=
445MB or 0.445GB
That’s not even half a gigabyte. And it’s nowhere near the 1,000MB that equals 1GB.
The bottom line:
There’s a reason most people use only 2-5GB of data per billing cycle. And that’s because you’d have to spend every waking moment, 24-hours a day, seven days a week, online to exceed that amount.
The average consumer doesn’t spend 24-hours a day, seven days a week online. That’s why the average consumer doesn’t need to spend $50, $60, or $70 a month on an unlimited data plan.
At PureTalk, we don’t think you should pay for data you don’t need and aren’t going to use.
That’s why we’re proud to offer you cell phone plans starting as low as $20 a month for unlimited talk and text and 2GB of data.
Need more data one month? Simply go into your cell phone service account portal and add more. When next month rolls around, if you need less data, you can go right back into your portal and reduce it. Simply log onto PureTalk.com, click on My Account, and select Manage My Data. Make your changes, save them, and log out.
It’s that simple.
PureTalk offers the best cell phone plans and cell phone coverage in 30+ countries including Canada and Mexico
Think of PureTalk as your travel partner. Our cell phone plans give you the best cell phone coverage in 30+ countries including Canada and Mexico with PureTalk International Roaming.
It’s really a great deal.
Plus, there’s no setup. No additional wireless roaming charges. And no need to run out and purchase a local SIM card. Your phone simply works when you arrive. No hassles and not a moment of disconnection.
How it works:
1.
Travel to your international destination.
Every plan includes up to $20/month of international credits, so your phone will work in 30+ countries automatically. No SIM swapping or apps required!
2.
Use your phone internationally like you do at home.
When you arrive at your destination, you’ll automatically have up to $20 of international credits. When you make a call, send texts, or use data it will be deducted from your credit balance. Check the rate finder above to see the international rate for your destination.
3.
No overages or surprise charges.
If you use all of your existing international credit, you will not be charged any fees. If you need more international credits, just log into your account portal and select the International roaming add-on. (Credits do not rollover)
PureTalk’s International Roaming means:
Constant connectivity.
No pricey roaming charges.
No additional devices to lug around.
PureTalk has the best referral program
At PureTalk, when you refer your friends, you reward yourself.
When you join PureTalk, you’re given a unique referral link you can share with friends and family. For each friend who signs up through your unique link, you receive a $20 bill credit applied to your account, and your friend receives a $20 credit applied to their account. Best of all, there are no limits. You can refer as many friends as you want, and you will get a $20 credit for every single one of them.
Everything you need to know about the PureTalk Customer Referral Program:
1.Each customer has a unique referral link to share with friends. For each friend who signs up to become one of our new customers through your unique link, you will receive a $20 bill credit applied to your account, and your friend will receive a $20 credit applied to their account.
2. There are no limits to how many friends you can refer with PureTalk's Customer Referral Program. Refer all of your friends and get a $20 credit for every single one of them that becomes one of our new customers.
3. Your $20 credit will post to your account after your friend completes their second active month of service.
4. To see which of your friends you have referred to PureTalk, log in to MY ACCOUNT and click the "Referrals" tab at the top of the page. You will see all of your referrals listed in the "Referral Credits" table at the bottom of the page.
5. You can post your referral link anywhere you want. On your social media channels, your blog, in emails, etc. You can grab your unique referral link by logging in to My Account and clicking the Referrals tab. You can also easily directly share to your social channels and email via the Referrals page in My Account.
6. There are two ways you can earn referral credits. Your friend can use your unique referral link or enter your phone number at checkout when asked if a friend referred him.
Don’t forget: Remind those you are referring to PureTalk to enter your cell phone number at checkout IF they’ve forgotten to sign up through your referral link.
With the PureTalk referral program you can earn as many credits as you have friends and save even more on the plan of your choice!
PureTalk saves you money
It’s true. Families of four who switch to PureTalk save $75 a month for an average of $900 a year. And even if you’re not a family of four, you’ll still save a bundle with PureTalk. Just check out our plans for seniors!
Check out PureTalk's unlimited plans and meet the needs of the heavy data users in your house!
PureTalk makes it easy to give us a try
With PureTalk’s risk-free, thirty-day money back guarantee you have absolutely nothing to lose. Sign up and give us a try for one month. We know you’ll love us. But if you don’t, simply cancel your service within thirty-days and we’ll return your money. No penalties. No hassles.
See? PureTalk really is better than the pricey wireless providers.
When you choose PureTalk, you’re choosing to support a company whose values align with your own. You’re choosing to support a company whose CEO is a U.S. veteran. And you’re also choosing to support American jobs: 100% of our customer service is based right here in the United States.
Plus, with PureTalk, you can bring your own phone and keep your phone number or choose from our terrific selection of the latest iPhones and Androids.
Don’t wait. Pick a plan now that meets your needs, suits your lifestyle, and helps you save!
What Our Customers Are Saying
Great customer service
“Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers, and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.” Robert Z., FL
Great experience
“It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years and my monthly bill is so much less now) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.” Michael S., PA
Thrilled we made the switch
“We switched from AT&T, brought our own phone, and we have not noticed any difference in coverage. We have not needed to contact customer support often. When we do, it’s great that we can quickly talk to a live representative!” Tiffany M.
Meets my needs perfectly
"PureTalk wireless service serves my needs perfectly at a terrific price. What I really love about them is how helpful and delightful their support people are.” Michael R.
No problems since I switched to PureTalk
“I am so glad I switched to PureTalk. It's helped me save money and the customer service is fantastic which is so rare these days. But most of all, I live in a small apartment and I have my own internet and it didn’t matter where I was in the room, calls dropped constantly. But I have not had any problems since I switched to PureTalk.” Jennifer Hersh
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Money Back Guarantee Frequently Asked Questions
Is PureTalk’s 30-day Money Back Guarantee for real?
It is. We have great faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and customer service. But, we understand that sometimes things just don’t work out. So, if you’re not totally satisfied with your PureTalk service within the first 30-days of using it, until you’ve used 500 minutes, or 500 MB of data usage, (whichever comes first) just call us at 877-820-7873 to cancel your service and request your refund.
If I activate my service today, how long do I have to cancel?
You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund.
If I call and cancel my service, will I automatically be refunded?
No, when you call and speak with a PureTalk customer service representative to cancel your service you must specifically request your refund in order to begin the process.
Where can I find the date of my next bill?
The date of your next bill is available online in your account portal. Don’t feel like logging in? Simply call 611 for the information.
What if I purchased your service but never activated it?
Not a problem. If a line is never activated, you still have up to 30 days from the date of delivery to request a refund.
How do I get my refund and how long does it take?
Refunds are issued in accordance with your original form of payment so, if you used your credit or debit card, you’ll see the refund as a credit on your statement. As for timing, refunds are typically processed within just 2 weeks.
Does the Money Back Guarantee apply to the phone I purchased from PureTalk?
No, it does not. Devices are not included in our Money Back Guarantee. You can see our full device policy here.
What if I decide to cancel after 30 days?
Unfortunately, the limit for refund is within the first 30 days of service, or the first 500 minutes of talk, or 500MB of data used, whichever comes first, but we’re confident that it will be long enough to realize PureTalk is perfect for your needs. Once the Money Back Guarantee period ends, no refunds are issued, however you are still able to cancel your service at any time.
Get your money back in two simple steps
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Terms & Conditions
Device purchases are not covered under the Money Back Guarantee. Please see full device policy here.
Customer has until their next bill date, or 500 minutes or 500 MB of data usage (whichever comes first) to contact customer service to request a refund. Your next bill date is viewable online by logging into the customer portal or by dialing 611 from your PureTalk™ phone.
Customer’s monthly service plan, SIM card, and any applicable taxes are eligible for a refund. If a line is never activated, customer has up to 30 days from the date of delivery to request a refund. Refunds will be issued in accordance with the original form of payment. Please allow up to 2 weeks for refund processing. PureTalk™ does not charge an early termination fee. Device purchases are not covered under this policy.
After your Money Back Guarantee trial period ends, no refunds will be issued for any portion of unused monthly service plan. However, customer will not be billed on their next billing date.
Posted 10 months ago