Jun 14, 2023
What Makes PureTalk Better...
than the pricey wireless providers?
Reading time: 7 minutes
With PureTalk, you get the best cell phone coverage and cell phone plans for less. You also get the best cell phone coverage and service in 80+ countries including Canada and Mexico, and a referral program that can save you big time on your PureTalk service.
Beyond that there’s the fact that the average family of four that switches to PureTalk saves an average of $1,000 a year! And If that’s not enough to help you make the switch, we offer a 30-day money back guarantee.
PureTalk has the best cell phone coverage
Just like Verizon Wireless, T-Mobile, and the other overpriced carriers, PureTalk delivers national coverage via America’s most reliable 5G network. The difference is that we give you the same national cell phone coverage and cell phone service at half the cost.
The 5G network delivers national cell phone coverage at significantly greater speed and is more flexible, reliable, and secure than any network before it.
What does this mean to you? It means cell service you can count on. It means not having to worry about whether or not you’ll miss your favorite podcast (you won’t), or connect with your college student before he or she takes off on spring break (you will). You’ll connect, listen, read, do all the things you love to do with your smart phone – for less while enjoying the the best national coverage for less than T-Mobile, Verizon Wireless, and the others.
To see that PureTalk is the best cell phone carrier with the best cell phone coverage in your area, visit our coverage map.
PureTalk has the best money back guarantee
We all know how frustrating it can be to make a big purchase and then realize you made the wrong choice. What a hassle.
If you ordered something online, you need to pack it up and send it back. If you purchased something from a store like Target, for instance, well you’re most likely stuck with it because nobody makes it back before the refund window closes. Ok, maybe you do. But most mortals don’t. There just isn’t enough time in the day and, honestly, who can remember where they put the receipt?
At PureTalk, we get it. We know that choosing a wireless provider is a big purchase. That’s why we make it easy to change your mind with just a phone call.
Make the switch without breaking a sweat
Like you, we work hard for our money so we understand that if you spend it on something that doesn’t meet your needs, that’s a big problem. That’s why we developed our Money Back Guarantee, so there’s no risk when you sign up. You can make the switch without breaking a sweat. We’re confident you’ll love your PureTalk cell phone service and cell phone plans but if we’re wrong, just give us a buzz. Let us know that you need a refund, and our friendly and knowledgeable Customer Service Team will make things right.
Really. In addition to all the things PureTalk offers – great savings, blazing fast data, terrific cell phone coverage, and freedom from contracts – we give you 30 days to see if we’re the right fit for you. You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund. We mean it when we say, “Love our service or your money back.”
Your satisfaction is guaranteed
We have total faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and customer service. But, we understand that sometimes things just don’t work out. That’s why you can get a refund in two simple steps.
Refunds in two simple steps
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
PureTalk has the most wallet-friendly plans
PLUS: PureTalk has the best referral program
At PureTalk, when you refer your friends, you reward yourself.
When you join PureTalk, you’re given a unique referral link you can share with friends and family. For each friend who signs up through your unique link, you receive a $50 bill credit applied to your account. Best of all, there are no limits. You can refer as many friends as you want, and you will get a $50 credit for every single one that switches to PureTalk using your link.*
- * Your $50 credit will post to your account after your friend completes their second active month of service.
PureTalk saves you money
It’s true. Families of four who switch to PureTalk save an average of $1,000 a year!
See?
PureTalk really is better than the pricey wireless providers.
When you choose PureTalk, you’re choosing to support a company whose values align with your own. You’re choosing to support a company whose CEO is a U.S. Veteran. And you’re also choosing to support American jobs: 100% of our customer service is based right here in the United States.
Plus, with PureTalk, you can bring your own phone and keep your phone number or choose from our terrific selection of the latest iPhones and Androids.
Don’t wait. Pick a plan now that meets your needs, suits your lifestyle, and helps you save!
What Our Customers Are Saying
Great customer service
“Your people are courteous, knowledgeable, efficient, and friendly. They fix my issues, port my numbers, and always sound happy to help. They speak American English and they are clear and easy to understand. Thank you all and don’t change.” Robert Z., FL
Great experience
“It was very efficient to contact and set up the service with PureTalk. The website is easy to navigate, so one can both stay informed and keep their account information up to date. The price is much better than the larger carriers (I had T-Mobile for almost 20 years and my monthly bill is so much less now) and the voice and data services are at least as good as any others. Looking forward to many great years of excellent service.” Michael S., PA
Thrilled we made the switch
“We switched from AT&T, brought our own phone, and we have not noticed any difference in coverage. We have not needed to contact customer support often. When we do, it’s great that we can quickly talk to a live representative!” Tiffany M.
Meets my needs perfectly
"PureTalk wireless service serves my needs perfectly at a terrific price. What I really love about them is how helpful and delightful their support people are.” Michael R.
No problems since I switched to PureTalk
“I am so glad I switched to PureTalk. It's helped me save money and the customer service is fantastic which is so rare these days. But most of all, I live in a small apartment and I have my own internet and it didn’t matter where I was in the room, calls dropped constantly. But I have not had any problems since I switched to PureTalk.” Jennifer Hersh
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Money Back Guarantee Frequently Asked Questions
Is PureTalk’s 30-day Money Back Guarantee for real?
It is. We have great faith in our product and our people to deliver on PureTalk’s promise of excellent coverage and customer service. But, we understand that sometimes things just don’t work out. So, if you’re not totally satisfied with your PureTalk service within the first 30-days of using it, until you’ve used 500 minutes, or 500 MB of data usage, (whichever comes first) just call us at 877-820-7873 to cancel your service and request your refund.
If I activate my service today, how long do I have to cancel?
You have until your next bill date, or until you’ve used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund.
If I call and cancel my service, will I automatically be refunded?
No, when you call and speak with a PureTalk customer service representative to cancel your service you must specifically request your refund in order to begin the process.
Where can I find the date of my next bill?
The date of your next bill is available online in your account portal. Don’t feel like logging in? Simply call 611 for the information.
What if I purchased your service but never activated it?
Not a problem. If a line is never activated, you still have up to 30 days from the date of delivery to request a refund.
How do I get my refund and how long does it take?
Refunds are issued in accordance with your original form of payment so, if you used your credit or debit card, you’ll see the refund as a credit on your statement. As for timing, refunds are typically processed within just 2 weeks.
Does the Money Back Guarantee apply to the phone I purchased from PureTalk?
No, it does not. Devices are not included in our Money Back Guarantee. You can see our full device policy here.
What if I decide to cancel after 30 days?
Unfortunately, the limit for refund is within the first 30 days of service, or the first 500 minutes of talk, or 500MB of data used, whichever comes first, but we’re confident that it will be long enough to realize PureTalk is perfect for your needs. Once the Money Back Guarantee period ends, no refunds are issued, however you are still able to cancel your service at any time.
Get your money back in two simple steps
1.) Call us at 877-820-7873
2.) Cancel your service and request your refund
Terms & Conditions
Device purchases are not covered under the Money Back Guarantee. Please see full device policy here.
Customer has until their next bill date, or 500 minutes or 500 MB of data usage (whichever comes first) to contact customer service to request a refund. Your next bill date is viewable online by logging into the customer portal or by dialing 611 from your PureTalk™ phone.
Customer’s monthly service plan, SIM card, and any applicable taxes are eligible for a refund. If a line is never activated, customer has up to 30 days from the date of delivery to request a refund. Refunds will be issued in accordance with the original form of payment. Please allow up to 2 weeks for refund processing. PureTalk™ does not charge an early termination fee. Device purchases are not covered under this policy.
After your Money Back Guarantee trial period ends, no refunds will be issued for any portion of unused monthly service plan. However, customer will not be billed on their next billing date.
Posted 3 years ago